Frequently Asked Questions
Discover everything you need to know about shopping with Drive Medical at Home.
What is your standard shipping timeframe?
We offer standard shipping across the continental US, with orders typically arriving within 3-7 business days. Expedited shipping options are available at checkout for faster delivery.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our online returns portal to generate a prepaid shipping label.
Do you offer international shipping?
Currently, Drive Medical at Home ships exclusively within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size & Fit' guide. We recommend comparing your body measurements to our chart to ensure the most comfortable and accurate fit.